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Similar to Phishing, thieves are now targeting cell phone users trying to get them to divulge sensitive information. The technique is called Smishing (SMS Texting) and it's on the rise.

The Latest in Identity Theft: Smishing
Identity theft continues to evolve with the latest tactic called “Smishing.” Although the name might sound a bit silly, it’s anything but. Smishing is a scam involving SMS text messaging.

How it works: Thieves pose as a financial institution attempting to trick mobile phone users into sending personal information through text messages or by calling a bogus phone number.

How to protect yourself: if you receive a message you believe is a smishing scam, DO NOT click the links or call the numbers. Immediately delete the message from your phone.

Water and Power Community Credit Union will NEVER email or telephone you to ask for your account information. If you suspect you have received a fraudulent email or phone call claiming to be from WPCCU, please contact us immediately at (800) 300-9728.


Please be on the look out for a new computer virus that may be on your computer. This virus may cause a fraudulent screen to appear in the online Bill Pay window. The screen posts messages that attempt to trick you into providing sensitive information such as your account number and password. Our Bill Pay system already has this information so you do not need to provide it again.

If you are using online Bill Pay and a new screen appears out of context asking you to provide sensitive information, do not provide this information.

If you’re in doubt about the validity of a screen, please call a Member Service Representative at 800-300-9728 for assistance.

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To access Digital Banking from both your mobile phone and desktop computer, your username must be at least 8 characters. Username is not your name but online ID and is not case sensitive. Password is case sensitive and must be at least 8 characters - at least 1 number, at least 1 lowercase letter and at least 1 uppercase letter. If your existing username is less than 8 characters, please replace it to meet the minimum requirement. For support please us call at 800-300-9728 (M-F). Watch our tutorial videos